12 FREQUENTLY ASKED QUESTIONS
1. How do I find a
product?
To find a product on our
website we suggest you either :-
1.1 Click on search engine (to find what you are looking
for), or
2. How long do I have to wait to receive my order?
Most orders will be delivered
within 7 days of receiving payment - usually
earlier! If we anticipate any delay we will immediately advise
you.
If you have a
particular deadline to meet then we suggest you share it with us so we can
work together. A quick email to Brenda at brenda@ozsouvenirs.net.au or a telephone message on
07 4125 1059 will have us working with you to meet that
deadline.
3. What if I need my order urgently?
If you require your order to be
delivered within 6 working days we can Express Post your parcel anywhere in
the country depending on the size and weight of your
order.
4. How can I pay for my order?
For full details of how to pay
for your order kindly review How to Pay ?
5. How do I calculate the postage and handling costs ?
- DOMESTIC
Postage is calculated
automatically through our website although we may be able to determine
further savings for larger orders. For an estimate of our
domestic postage and handling costs please complete the Quotation Form and email it to us
prior to completing your order. Alternatively, for an idea of the
likely postage costs you may wish to review the Australia Post Domestic
Parcel Postage Assessment Calculator. http://www1.auspost.com.au/pac/aus_parcel.asp
- INTERNATIONAL
For an estimate of postage and
handling costs outside Australia please complete the Quotation Form and email it to us prior to
completing your order. Alternatively, for an idea of the likely
postage costs you may wish to review the Australia Post International Parcel
Postage Assessment Calculator. http://www1.auspost.com.au/pac/int_parcel.asp
6. Tell me more about
thesuperstore?
For information
on thesuperstore House please review About Us.
7. Any further difficulties
?
If you have any difficulties
using our website, contact Rowan on 07 4125 1059. We welcome your
suggestions or comments about our website and ask you to direct any thoughts
to us at rowan@ozsouvenirs.net.au