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FREQUENTLY ASKED QUESTIONS
1. How do I find a
product ?
To find a product on our
website we suggest you either :-
1.1 Click on search engine (to find what you are looking
for), or
1.2 Click on Product List (to review a full list of our
products), or
1.3 Click a product category
in the left hand column of each page. This will then produce a choice of
sub-categories to assist you in locating your preferred products. You will
then be provided with a range of goods in the subcategory and can click on
individual products to review details and add them to your shopping
cart.
2. What are the
Artwork Costs of a new order ?
The majority of our products
attract a one-off artwork set up fee which is usually around $35.00 but can
vary according to the complexity of your logo and specifications. For
full details review our Artwork Costs
guide.
3. Do I have to
pay Artwork Costs on a repeat order?
Most
of the time Artwork Costs are
a one-off expense and we can retreive this information for repeat
orders. To re-order a product
we require details of
your original order together with details of any minor changes to the
original order such a different name or change to wording eg. 2005
rather than 2004. Please
complete this information in the Repeat Order Information box which you will
find when reviewing relevant products.
Feel
welcome to email or telephone Christine to discuss the solution to all your
merchandising needs - Contact Us
4. How do I obtain
a quote ?
To
determine the cost on customised orders and the freight charge we
suggest you download, complete and email to us the Quotation Form. New orders may
incur Artwork Costs . You
may wish to complete the balance of your order while we reply to your
email.
5. Where
can I review a full Price List
?
Review
our forms tab for our current Price List.
6.
How can I review a Standard Order
Form?
Click
on our forms to review Standard Order Form which can be downloaded to
allow Orders to be completed and faxed to us. Contact us.
7. How long do I have to wait to receive my order?
Most orders will be delivered
within 14 days of receiving payment - usually
earlier! If we anticipate any delay we will immediately advise
you.
If you have a
particular deadline to meet then we suggest you share it with us so we can
work together. A quick email to Christine at chris@ozsupplyhouse.com.au or a telephone message
on 07 4128 7368 will have us working with you to meet that
deadline.
8. What if I need my order urgently?
If you require your order to be
delivered within 6 working days we can Express Post your parcel anywhere in
the country depending on the size and weight of your order. We are usually equipped to fill last
minute orders due to our large stock levels and the ability to manufacture a
lot of the products on site.
9. How can I pay for my order?
For full details of how to pay
for your order kindly review How to Pay ?
