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Jewellery


12  FREQUENTLY ASKED  QUESTIONS

1.  How do I find a product?

To find a product  on our website we suggest you either :-

1.1 Click on search engine  (to find what you are looking for), or

2.  How long do I have to wait to receive my order?

Most orders will be delivered within 7 days of receiving  payment - usually earlier!  If we anticipate any delay we will immediately advise you.

If you have a particular deadline to meet then we suggest you share it with us so we can work together. A quick email to Brenda at brenda@ozsouvenirs.net.au or a telephone message on 07 4125 1059 will have us working with you to meet that deadline.

3.  What if I need my order urgently?

If you require your order to be delivered within 6 working days we can Express Post your parcel anywhere in the country depending on the size and weight of your order.

4.  How can I pay for my order?

For full details of how to pay for your order kindly review How to Pay

5.  How do I calculate the postage and handling costs ?  

        - DOMESTIC

 

Postage is calculated automatically through our website although we may be able to determine further savings for larger orders.  For an estimate of our domestic postage and handling costs please complete the Quotation Form   and email it to us prior to completing your order.  Alternatively, for an idea of the likely postage costs you may wish to review the Australia Post Domestic Parcel Postage Assessment Calculator.  http://www1.auspost.com.au/pac/aus_parcel.asp

 

        - INTERNATIONAL

 

For an estimate of postage and handling costs outside Australia please complete the Quotation Form and email it to us prior to completing your order.  Alternatively, for an idea of the likely postage costs you may wish to review the Australia Post International Parcel Postage Assessment Calculator.  http://www1.auspost.com.au/pac/int_parcel.asp

 

6.  Tell me more about thesuperstore?

 

For information on thesuperstore House please review About Us.

 

7.  Any further difficulties ?

If you have any difficulties using our website, contact Rowan on 07 4125 1059. We welcome your suggestions or comments about our website and ask you to direct any thoughts to us at rowan@ozsouvenirs.net.au

 

 

 


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